Distributor: Neros Co., Ltd.
Representative: Youminori TakamiAddress: Neros LTD, 651-1303, 5-18-12 Fujiwara Tainancho, Kita Ward, Kobe City, Hyogo Prefecture, Japan
Phone: +81 80 7645 7682
Email address: maisonneros@gmail.com
Sales price: The sales price will be the displayed amount. (Display price/consumption tax included)
Necessary charges other than the product price: consumption tax, shipping fee, transfer fee
Payment method: Credit card payment, Apple Pay, Pay Pal, PayPay, Merpay , LINE Pay, Pay-easy
Product delivery time:
After confirming your order and payment, we will ship within 7 business days. (business days, Monday to Friday, Saturdays, Sundays, and holidays)
Thank you for your understanding.
Regarding returns, defective products, and cancellations:
Please contact us by email first.
We take all possible measures regarding product inspections, etc., but in the unlikely event that the product is damaged or soiled, or if you receive a product that is different from what you ordered, please contact us within 7 days after the product arrives.
As a general rule, we will only accept returns or exchanges if you contact us within 7 days after the product arrives.
Please note that we cannot accept returns or exchanges without contacting us.
We will bear the shipping fee in the case of an initial defect or incorrect shipment, but the shipping fee will be borne by the customer in the case of customer convenience such as size change.
Please note that we cannot accept exchanges or returns if the product tag is removed.
[Cases where returns or exchanges cannot be accepted]
・Returns and exchanges due to customer's convenience
・Please note that we cannot accept returns or exchanges due to the size of the product.
・If the product is damaged by the customer after use
・If 7 days have passed since the product arrived
*Please note that cancellations cannot be made after the product has been shipped.
*Please note that if the product package is damaged or the tag has been cut off, we cannot return or exchange the product.